Shipping and processing of all orders will resume on April 28th, 2020 when New Zealand moves out of lockdown level 4 and into lockdown level 3
Please note that Courier Drivers are unlikely to physically obtain your signature on signature required parcels during level 3, but instead opt for a contactless digital signature by the driver on your behalf. Your parcel is still tracked and can be tracked via GPS through the courier company tracking services to your delivery address but you will need to regularly check your front doorstep or mailbox for your parcel because once a parcel has been delivered to your property the parcel content insurance expires.
Overnight Delivery Service We continue to offer an overnight delivery service for orders that have paid for overnight shipping before midday. This service is offered in good faith and dependant on the Courier Companies actually being able to deliver the service they have been paid to provide. Most Courier Companys allow for exceptions to their services due to extenuating circumstances and during the current Covid-19 crisis it is possible that there may be some disruption to their normal services. Courier-Post has a Breaking News banner at the top of their website that informs customers of any delays to their normal services, which you can check to see if there are any known disruptions to the service in your area. You can also track the delivery progress of your parcel via the tracking number that we send to you in our dispatch notification. As always we recommend contacting the Courier Service or alerting us to any problem with your delivery as soon as possible because the quicker an investigation into the whereabouts of a parcel is started the quicker any problem can be resolved.
