Month: March 2020

During the current Covid-19 Civil Emergency, Courier Services are only allowed to deliver essential items. Sadly, craft tools and products are not classed as essential products, therefore we will be unable to process any orders for delivery until after the current crisis has finished and normal courier services and business has resumed. We please ask for your patience during this difficult time and we will keep you updated as to when normal service will return.

In this unprecedented time of the world-wide Covid-19 virus crisis, Horoeka House Online Craft Store will continue to process orders for as long as possible but we ask customers to expect the possibility of delays in the processing and delivery of orders.

We can no longer guarantee signature required parcels as Courier Companies move to contactless deliveries. Parcels will still be delivered and you can still trace the journey of your parcel via the tracking information.

Given the rapidly evolving situation, if circumstances change and we are no longer able to process or deliver your parcel we will inform you as soon as possible and offer full refunds of any product or shipping payments made.

As an online-only store, Horoeka House can offer a safe shopping environment during the virus outbreak.